Window Blind Enhanced Nightmare.

Published on April 3, 2004 By Csurfside In WinCustomize Talk

Ok. I have the free version of Window Blinds. Then today "Sat" I decide I want to purchase the Enhanced Version. So I ordered it online. I paid 20 dollars with a credit card. Since I Have paid I have only recieved one E-mail that had my recipt attached and A product ID #. So then I tried to e-mail stardocked sales, support, and tech. I only keep getting a reply to the link that tells me how to install the enhanced version. So my problem is this. I have read and understand that I have to be sent a Link to download the enhanced version that will come with a serial #. But why wont they send it. I have recieved no Serial # and no link to download enhanceed version. I even had stardock send me my previous products list that shows my previous orders with there serial #'s but no Window Blinds. But I paid for sure because I even got a recipt. Someone please sort this out for me. Im worthy...

Comments (Page 1)

Csurfside

on Apr 03, 2004

Ive been at this for 5 hrs.

Csurfside

on Apr 03, 2004

Funny thing is I ordered the enhanced version becuse I like the window blind at the gui olympics so much. I want to change its colors.The name of it is G-Pod. Oh man I cant wait to have this working.

c242

on Apr 03, 2004

Hmm, could be the weekend causing this. So I fear You have to wait 'til monday.

Csurfside

on Apr 03, 2004

could be the weekend causing this.

Could that really be. I mean You would think that it was computerized. The sending of the e-mails.
Does this mean my order is sitting on a desk and monday someone will look it up find out my serial # and send the stuff. Please tell me its cumputerized. Not some fat bum drinkin at work pushing the send button when he wants.Please tell me it works better than that.

Sput

on Apr 03, 2004

I would expect the recipt sending to be computerised, but it's quite possible the payment authorisation requires human confirmation before the order is authorised....or, it could be that if it is automated that the payment authorisation service they use, or for your card in particular, is unavailable.

Csurfside

on Apr 03, 2004

or, it could be that if it is automated that the payment authorisation service they use

I know it went though because I got a recipt.

Apocalypse_67

on Apr 03, 2004

Csurfside.
When purchasing from Stardock with a credit card, you should receive an email containing a receipt of your transaction and the product information which contains
Your name.
Order Number.
Product Name.
Your email.
Serial Number. and
Download link.

Make sure you uninstall/Delete the free version before you download and install the full enhanced version to prevent conflicts and/or errors.
When installation of the full version begins, it will promp you to type the serial number. Copy and paste the serail# from the email.

You can always go to the Stardock site and get your serial number by earching thru the product's page and giving the imformation you used to purchase it (email, name, etc)

MarkMcQ

on Apr 03, 2004

Go to https://www.stardock.com/support and in the form there put in the e-mail adress you registered Windowblinds with. If it's all been processed, that will send you an e-mail with the details you need.

Csurfside

on Apr 04, 2004

Hippy and Apocalypse_67. I did what you huys said ofcourse. Did you bother to read my post. They ARE NOT SENDING the serial number nor download link.....I went to the site where you type in the e-mail. Ive done it several times. Again. i have a recipt. So i know I paid. When they send the e-mail. I have previous stardock info. Like cursorXP and Iconpackenger. But windowblinds serial # and download link arent being e-mailed to me. Ive e-mailed stardocked and a few others several times. Its killin me. Thanx for trying to help guys.

Csurfside

on Apr 04, 2004

And yes im using the right e-mail address.

Frogboy

on Apr 04, 2004

I just ped a note to the sales team making sure they're aware of this.

kimk546

on Apr 05, 2004

This was corrected this morning. Sorry for the delay. If you have any further problems, email sales@stardock.com. Thanks.

Jafo

on Apr 05, 2004

There you go...help from the 'top'...

--Gabriel

on Apr 05, 2004

Funny thing is I ordered the enhanced version becuse I like the window blind at the gui olympics so much. I want to change its colors.The name of it is G-Pod. Oh man I cant wait to have this working.

Sweet, I should get a commission.

T-Man

on Apr 05, 2004

csurfside,

Yes our store is automated. However there was a glitch in the system that prevented your order from finishing its processing. Sales has taken care of the problem this morning and should should have your information in your email box now.

Sorry for the inconvenience.

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